FAQ

Are DSI products sold outside Trinidad and Tobago?

Yes! We can arrange to ship orders regionally and internationally. Please contact us via our contact page for help.

What is the warranty?

DSI warranties all products for 1 year. We have a stellar reputation for standing behind our products and taking care of our customers. Please use the contact page for any questions.

How many sensors can I use at once?

We typically recommend no more than 20 sensors synced to a single device. The App can handle as many as you wish, however response will slow as the phone tries to handle the Bluetooth signals of all the devices.

Must I buy the LED Display?

No. The LED Display is designed to be used with 2 sensors installed on a 20, 30, or 40 lb LPG cylinder. But you may use only the DSI App, only the LED Display, or both.

What is the Bluetooth wireless range on sensors?

Line of sight can be up to 300 feet. But range, of course, is mostly affected by obstructions between the sensor and phone. When installed the sensor will be detectable practically anywhere in the room. When installed on a tank outside a house or building, it typically can be detected thru at least one wall, and often throughout most rooms in the house.

How long does the battery last?

The sensor battery lasts approximately 1 year but it obviously depends on operating conditions such as temperature. The battery will generally last longer in warmer environments. Standard sensors are configurable to reduce the Bluetooth broadcast by 1/2, effectively doubling the life. And Pro sensors are configurable to up to 1/10 of the normal Bluetooth broadcast.

What type of battery is used?

See our instructions page.

Does temperature affect the tank readings?

Yes, but all sensors have an onboard temperature sensor to compensate for the temperature changes.

My propane level seems to change overnight even when I’m not using gas. Is that normal?

Yes! The liquid/gas ratio within a tank changes with temperate. DSI sensors are so accurate, the detect that change when the temperature drops overnight.

Must I create an account within the DSI App?

It is only required when using a Bridge to enable remote monitoring off your sensor.

I live in a country where butane is mixed with propane. Is that problem?

The DSI App compensates for this mix. It is controlled by the country you select in the app.

I have an odd tank size. What do I do?

The DSI App, besides offering the pre-set standard tank sizes for your country, has an arbitrary setting for both vertical and horizontal tanks. Simply measure your tank height and enter in the appropriate field.

How accurate are DSI sensors compared to float gauges?

DSI has demonstrated 1% total repeatability with its ultrasonic technology. Most float gauges state a total accuracy of 12% or more. So DSI sensors have become the choice of many industrial and monitoring applications.

Are tank spacers required?

Not all tanks need spacers. Some vertical cylinders (with foot ring) have adequate clearance for the sensor. However, we always recommend spacers for vertical cylinders that sit on the ground, to improve Bluetooth range. Large vertical cylinders like 100 lb (45kg) cylinders and 420-gallon vertical tanks, we recommend placing the cylinder on at least 2 blocks, to allow more open area for Bluetooth signal. Sensors should not be in contact with the ground.

How much clearance is added with the spacers?

Spacers add .275 inches (7mm) clearance.

How much clearance is needed for the sensors?

Pro and Standard sensors are .295 inches (7.3mm) in height. Please allow a little extra clearance to ensure sensors are not touched when in normal position.

Will the DSI App work with my smart device?

The DSI App will work with any phone or tablet that supports Bluetooth 4.0+ and Bluetooth LE technology; running either iOS 11 or higher, or Android 5.0 or higher

What is the difference between the Pro and Standard Sensor?